SOP of Assessment for Mission Service (AMS)

United Nations' Selection Assessment and Assistance Team (SAAT) is now know as Assessment for Mission Service (AMS) exam. Assessment of Individual Police Officers for Service in United Nations Peacekeeping Operations and Special Political Missions is now regulated by Standard Operating Procedures, 2012 which was made effective from 1 February 2012.

SOP defines purposes as:

1. This Standard Operating Procedure (SOP) provides instructions on how to assess if individual police officers from United Nations Member States (MS) fulfill the requirements for service in United Nations peacekeeping operations (PKO) or special political missions (SPM). This SOP also provides guidance and assistance to MSs in their pre-selection procedures.

STANDARD OPERATING PROCEDURE (SOP) 

Assessment of Individual Police Officers for Service in United Nations Peacekeeping Operations and Special Political Missions.

Read more: http://unpm.blogspot.com/p/unsat.html#ixzz4BNFDKbzs

Please click the following link to get details of new SOP.
http://www.un.org/en/peacekeeping/documents/civilhandbook/Civil_Affairs_Handbook.pdf

Computer Test format for AMS/UNSAAT candidates

Computer assessment is very easy if you have general knowledge of MS word and excel. Following are the samples of probable test question format.  

Exercise 1:

a. Open Microsoft Word

b. Create a new document

c. Type in one paragraph (no more than 4 lines) about your computer skills

d. Format the text to Arial font, bold, size 12

e. Save the document as <your name> in the folder C:\AMS\2011

f. Close Microsoft Word

Exercise 2:

a. Open Microsoft Word

b. Create a new document

c. Type in one paragraph (no more than 4 lines) about your understanding of the

United Nations Police

d. Format the text to Arial font, bold, size 12

e. Save the document as <your name> in the folder C:\AMS\2011

f. Close Microsoft Word

Exercise 3:

a. Open Microsoft Word

b. Create a new document

c. Type in one paragraph (no more than 4 lines) about your motivations for joining

the United Nations Police Division

d. Format the text to Arial font, bold, size 12

e. Save the document as <your name> in the folder C:\AMS\2011

f. Close Microsoft Word

Introduction part before CLA English test.

Welcome to the United Nations Police English Language Assessment. This Assessment consists of two parts, the Reading Comprehension and the Audio Comprehension.  The instructions to both parts will be clearly explained before we commence.

The use of any computer devices, microphones, books, external notes or assistance from others is not permitted.  We expect full compliance and good conduct during this test.  Any candidates who fails to observe appropriate conduct will be excluded from the assessment process and the incident will be communicated in writing to the authorities of the Member State concerned and to the SAAT Coordinator in the UN Police Division.

Part one is the Reading Comprehension.

You will be given a mission-related story with a Question and Answer Sheet which contains ten questions related to the Key Facts of the story.  You will also be given a Blank Sheet of Paper for your note-taking.  Any notes that you take on the blank sheet you are allowed to keep throughout the exam.

Read the text very carefully.  You may write on the test as you wish.  You will not be graded for any marking made on the test itself, only on the Question and Answer Sheet.

After reading the test, answer the 10 questions on the Question and Answer Sheet.  Be sure to include the entire key fact in your answer. It is not necessary to write in grammatically complete sentences.

It is highly recommended that you use the blank sheet of paper for important notes from the Reading.  These notes will be essential for Part 2 of the Assessment.  You will be able to keep only the sheet of paper with your notes for the second part of the exam.

Keep the Test and Question and Answer Sheet face down until you are asked to start. You will have 20 minutes to complete the Reading Comprehension.  The instructor will indicate when these 20 minutes begin.  The instructor will then announce when there are five remaining minutes and when there is one final minute.

After the 20 minutes have passed the instructor will collect the Reading test and the Question and Answer Sheet.  You will keep the written notes that you made on the Blank Sheet of Paper for the second part of the assessment.

Please write your full name and your individual test serial number clearly in the spaces provided on the Question and Answer Sheet you receive.

Good luck!

CORE VALUES AND COMPETENCIES OF UN PERSONNEL

VALUES	COMPETENCIES	MANAGERIAL
RESPECT FOR DIVERSITY ·          Works effectively with people from all backgrounds ·          Treats all people with dignity and respect ·          Shows respect for and understanding of diverse points of view and demonstrates this understanding in daily work and decision making ·          Examines own biases and behaviours to avoid stereotypical responses	CREATIVITY ·          Actively seeks to improve programmes or services ·          Takes calculated risks on new and unusual ideas; thinks “outside the box” ·          Takes an interest in new ideas and new ways of doing things ·          Is not bound by current thinking or traditional approaches	VISION ·          Identifies strategic issues, opportunities and risks ·          Clearly communicates links between the organisation’s strategy and the work unit’s goals ·          Generates and communicates broad and compelling organisational direction inspiring others to pursue that same direction ·          Conveys enthusiasm about future possibilities
PROFESSIONALISM ·          Demonstrates professional competence and mastery of subject matter ·          Is conscientious and efficient in meeting commitments, observing deadlines and achieving results ·          Shows persistence when faced with difficult problems or challenges ·          Remains calm in stressful situations	COMMITMENT TO CONTINUOUS LEARNING ·          Keeps abreast of new developments in his/her own occupation and profession ·          Actively seeks to develop oneself professionally and personally ·          Contributes to the learning of colleagues and subordinates ·          Seeks feedback to learn and improve	BUILDING TRUST ·          Provides an environment in which others can talk and act without fear or repercussion ·          Manages in a deliberate and predictable way ·          Operates with transparency, has no hidden agenda ·          Follows through on agreed upon actions
INTEGRITY ·          Demonstrates the values of the United nations, including impartiality, fairness, honesty and truthfulness, in daily activities and behaviours ·          Acts without consideration of personal gain ·          Resists undue political pressure in decision-making ·          Stands by decisions that are in the Organisation’s interest even	ACCOUNTABILITY ·          Takes ownership for all responsibilities and honours commitments ·          Delivers outputs for which one ha responsibility within prescribed time, cost and quality standards ·          Operates in compliance with organisational regulations and rules ·          Takes personal responsibility for is/her own shortcomings and those of the work unit, where applicable	JUDGEMENT/DECISION MAKING ·          Identifies the key issues in a complex situation, and comes to the heart of the problem quickly ·          Proposes a course of action or makes a recommendation based on all available information ·          Checks assumptions against facts ·          Makes tough decision when necessary
	CLIENT ORIENTATION ·          Consider all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view ·          Identifies clients’ needs and matches them to appropriate solutions ·          Keeps clients informed of progress or setbacks in projects ·          Meets timeline for delivery of product or services to client	EMPOWERING OTHERS ·          Delegates responsibility, clarifies expectations and gives staff autonomy in important areas of their work ·          Holds others accountable for achieving results related to their area of responsibility ·          Genuinely values all staff members’ input and expertise ·          Involves others when making decisions that affect them
	PLANNING & ORGANIZING ·          Develops clear goals that are consistent with agreed strategies ·          Allocates appropriate amount of time and resources for completing work ·          Foresees risks and allows for contingencies when planning ·          Uses time efficiently	LEADERSHIP ·          Serves as a role model that other people want to follow ·          Establishes and maintains relationships with a broad range of people to understand needs and gain support ·          Drives for change and improvement, does not accept the status quo ·          Show the courage to take unpopular stands
	TEAMWORK ·          Work collaboratively with colleagues to achieve organisational goals ·          Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others ·          Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position	MANAGING PERFORMANCE ·          Makes sure that roles, responsibilities and reporting lines are clear to each staff member ·          Monitors progress against milestones and deadlines ·          Regularly discusses performance and provides feedback and coaching to staff ·          Actively supports the development and career aspirations of staff
	COMMUNICATION ·          Speaks and write clear and effectively ·          Listen to others, correctly interprets messages from others and responds appropriately ·          Tailors language, tone, style, and format to match the audience ·          Demonstrates openness in sharing information and keeping people informed
	TECHNOLOGICAL AWARENESS ·          Keeps abreast of available technology ·          Understands applicability and limitations of technology to the work of the Office ·          Actively seeks to apply technology to appropriate tasks ·          Shows willingness to learn new technology