CORE VALUES AND COMPETENCIES OF UN PERSONNEL

VALUES	COMPETENCIES	MANAGERIAL
RESPECT FOR DIVERSITY ·          Works effectively with people from all backgrounds ·          Treats all people with dignity and respect ·          Shows respect for and understanding of diverse points of view and demonstrates this understanding in daily work and decision making ·          Examines own biases and behaviours to avoid stereotypical responses	CREATIVITY ·          Actively seeks to improve programmes or services ·          Takes calculated risks on new and unusual ideas; thinks “outside the box” ·          Takes an interest in new ideas and new ways of doing things ·          Is not bound by current thinking or traditional approaches	VISION ·          Identifies strategic issues, opportunities and risks ·          Clearly communicates links between the organisation’s strategy and the work unit’s goals ·          Generates and communicates broad and compelling organisational direction inspiring others to pursue that same direction ·          Conveys enthusiasm about future possibilities
PROFESSIONALISM ·          Demonstrates professional competence and mastery of subject matter ·          Is conscientious and efficient in meeting commitments, observing deadlines and achieving results ·          Shows persistence when faced with difficult problems or challenges ·          Remains calm in stressful situations	COMMITMENT TO CONTINUOUS LEARNING ·          Keeps abreast of new developments in his/her own occupation and profession ·          Actively seeks to develop oneself professionally and personally ·          Contributes to the learning of colleagues and subordinates ·          Seeks feedback to learn and improve	BUILDING TRUST ·          Provides an environment in which others can talk and act without fear or repercussion ·          Manages in a deliberate and predictable way ·          Operates with transparency, has no hidden agenda ·          Follows through on agreed upon actions
INTEGRITY ·          Demonstrates the values of the United nations, including impartiality, fairness, honesty and truthfulness, in daily activities and behaviours ·          Acts without consideration of personal gain ·          Resists undue political pressure in decision-making ·          Stands by decisions that are in the Organisation’s interest even	ACCOUNTABILITY ·          Takes ownership for all responsibilities and honours commitments ·          Delivers outputs for which one ha responsibility within prescribed time, cost and quality standards ·          Operates in compliance with organisational regulations and rules ·          Takes personal responsibility for is/her own shortcomings and those of the work unit, where applicable	JUDGEMENT/DECISION MAKING ·          Identifies the key issues in a complex situation, and comes to the heart of the problem quickly ·          Proposes a course of action or makes a recommendation based on all available information ·          Checks assumptions against facts ·          Makes tough decision when necessary
	CLIENT ORIENTATION ·          Consider all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view ·          Identifies clients’ needs and matches them to appropriate solutions ·          Keeps clients informed of progress or setbacks in projects ·          Meets timeline for delivery of product or services to client	EMPOWERING OTHERS ·          Delegates responsibility, clarifies expectations and gives staff autonomy in important areas of their work ·          Holds others accountable for achieving results related to their area of responsibility ·          Genuinely values all staff members’ input and expertise ·          Involves others when making decisions that affect them
	PLANNING & ORGANIZING ·          Develops clear goals that are consistent with agreed strategies ·          Allocates appropriate amount of time and resources for completing work ·          Foresees risks and allows for contingencies when planning ·          Uses time efficiently	LEADERSHIP ·          Serves as a role model that other people want to follow ·          Establishes and maintains relationships with a broad range of people to understand needs and gain support ·          Drives for change and improvement, does not accept the status quo ·          Show the courage to take unpopular stands
	TEAMWORK ·          Work collaboratively with colleagues to achieve organisational goals ·          Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others ·          Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position	MANAGING PERFORMANCE ·          Makes sure that roles, responsibilities and reporting lines are clear to each staff member ·          Monitors progress against milestones and deadlines ·          Regularly discusses performance and provides feedback and coaching to staff ·          Actively supports the development and career aspirations of staff
	COMMUNICATION ·          Speaks and write clear and effectively ·          Listen to others, correctly interprets messages from others and responds appropriately ·          Tailors language, tone, style, and format to match the audience ·          Demonstrates openness in sharing information and keeping people informed
	TECHNOLOGICAL AWARENESS ·          Keeps abreast of available technology ·          Understands applicability and limitations of technology to the work of the Office ·          Actively seeks to apply technology to appropriate tasks ·          Shows willingness to learn new technology